Vidhyant Help Desk • 24×7 Active

How Can We Help You Today?

Have a question regarding your grocery delivery, payment deduction, missing items, or refund? Reach out to us directly or fill out our instant inquiry form below.

Avg Response: < 15 Mins

100% Resolution Guarantee

Delhi NCR & Noida Hub

Important Notice • जरूरी सूचना

Record a Clear Unboxing Video While Opening Your Delivery

To ensure smooth replacements or instant refunds for any damaged, missing, expired, or wrong products, please make a continuous 30-second unboxing video while opening your delivery parcel / bag. Having an unboxing video allows our support desk to process your replacement or refund instantly without inspection delays!

1 Start recording before cutting the parcel seal or tape

2 Show outer label / Order ID clearly on camera

3 Unpack and inspect items inside the bag on video

Online

WhatsApp Chat

Send unboxing videos, photos of damaged items & live delivery coordination.

Chat on WhatsApp

Toll-Free

Call Customer Care

Talk directly with our friendly customer support team (7:00 AM – 11:00 PM).

1800-123-4567

< 2 Hrs SLA

Email Desk

Ideal for GST invoices, supplier inquiries & formal feedback submissions.

support@vidhyantmart.com

Self-Service

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Track real-time GPS coordinates of your ongoing delivery rider instantly.

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Get in Touch

Send Us a Direct Message

Fill in the details below and our team will get back to you immediately.

What is your issue regarding? *

Your Name

Phone Number

Email Address

Order ID / Invoice #

Normal

Medium

Urgent (In Transit)

Explain Your Concern

Inquiry Received!

Thank you for contacting Vidhyant Mart. Your query has been logged into our support desk. If you have an unboxing video, you can also send it to our WhatsApp helpline (+91 98765 43210) mentioning this ticket ID.

Reference Ticket ID: #VM-82914

Customer Name: Rahul Sharma

Issue Category: Missing Item

Expected Resolution: Within 15 - 45 Mins

Return to Shopping

Unboxing Video Policy

To ensure zero hassle when requesting a return or replacement:

Always make a continuous, uncut video when unpacking your order.
Keep the shipping label & taped seals visible on camera.
Instant replacement or full refund approved without technician visit if video is provided.

Vidhyant Mart Support Hub

Main Fulfillment Center

Vidhyant Mart Hub, Sector 62, Noida, Uttar Pradesh 201309

Serving Delhi, Noida, Greater Noida & Ghaziabad
Operating Hours

Monday to Sunday: 7:00 AM – 11:00 PM

Express Delivery active all 7 days
Customer Helplines

1800-123-4567 (Toll Free)
+91 98765 43210 (Direct Support)
Support Email

support@vidhyantmart.com

Formal queries & business partnerships

Our Customer Commitments

Instant Replacement Guarantee

Provide unboxing video or photo for an instant item replacement or wallet refund.

Superfast Delivery

Doorstep delivery within 10-25 minutes in active serviceable zones.

Safe & Secure Payments

Instant auto-reversals on failed UPI or card transactions.

Instant Solutions

Frequently Asked Questions

Quick answers to common questions about orders, unboxing videos, payments & refunds.

An unboxing video acts as concrete proof of package condition upon arrival. In case any item is received broken, leaking, defective, or missing from the bag, having a continuous unboxing video allows our quality audit team to approve your 100% replacement or instant refund immediately without physical technician inspection.

You can monitor live order stages and live delivery driver location at any time by visiting our Live Order Tracking page and entering your Order ID.

Don't worry! We offer a no-questions-asked replacement for fresh perishables and groceries. Simply select "Missing / Damaged Product" in the form above and upload your unboxing video or send it directly on WhatsApp (+91 98765 43210) for immediate credit.

In rare cases of bank network timeouts, the deducted amount is automatically credited back to your bank account or UPI source within 24 to 48 business hours by your bank. If it does not reflect, choose "Amount Debited but Order Not Placed" above and share your UPI UTR number.

Orders can be cancelled before our warehouse partner begins packing. If your order is already out for delivery, reach out immediately via our WhatsApp helpline (+91 98765 43210) so we can instruct the rider.

Yes! When placing an order, add your GSTIN details during checkout, or select "GST Invoice / Official Bill Request" in the form above with your Order Number and company details, and our accounts desk will email the tax invoice.

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