Vidhyant Mart — Return & Refund Policy

Effective Date: 24 September 2026

Vidhyant Mart is operated by Vidha Bai and provides products across categories including Grocery & Food, Household Products, Electronics & Appliances, Fashion, Toys, Gadgets, Beauty & Personal Care, and other products available on our website.

Website: vidhyantmart.com
Email: vidhyantmart@gmail.com
Customer Support: 8982963309 / 9981023823
Business Address: Ward 17, Baijnath Dham, Baijnath Road, Behind Jail, Agar Malwa, Madhya Pradesh, India

This Return & Refund Policy explains when and how customers may request a return, replacement, or refund for products purchased through Vidhyant Mart.

1. Return & Refund Eligibility

Not every product listed on Vidhyant Mart is eligible for return or refund.

Return, replacement, or refund eligibility may vary depending on:

• Product category
• Product type
• Seller/manufacturer conditions
• Product condition
• Reason for return
• Whether the product is damaged, defective, incorrect, incomplete, or different from the product ordered
• Applicable return window mentioned on the product page/order details

The applicable return/refund conditions shown on the product page, product description, order confirmation, or other applicable communication will apply to that particular product.

For products that are eligible for return/refund, the customer must normally raise the return/refund request within 4–6 days from the date the order is marked as delivered, unless a different period is specifically mentioned for that product.

Requests submitted after the applicable return window may not be accepted, except where required by applicable law or where Vidhyant Mart specifically approves the request.

2. When Can You Request a Return or Refund?

Subject to product-specific eligibility, a customer may request a return, replacement, or refund in situations such as:

• Product received in damaged condition
• Product received in defective/non-working condition
• Wrong product received
• Wrong size/variant received, where applicable
• Product received with missing parts or accessories
• Product received incomplete
• Product materially different from the product description or order
• Product not matching the characteristics/features represented at the time of purchase
• Other return reasons specifically permitted on the product page

For certain products, only replacement may be available instead of a refund.

For certain products, returns may not be available after opening, installation, activation, usage, or removal of seals.

3. 4–6 Day Return Request Window

For applicable products, customers must submit the return/refund request within the return period mentioned for that product.

Where the product has a 4–6 day return window, the customer should raise the request within that applicable period calculated from the delivery date.

Example:

If an order is delivered on 10 September, and the applicable return period is 6 days, the customer should raise the return/refund request within the applicable period ending on 16 September, subject to the specific return terms applicable to that product.

The exact return window may be different for different products and will be communicated wherever applicable.

4. Unboxing Video Requirement

For products/categories where an unboxing video is required or recommended, customers should record the unboxing process immediately after receiving the package.

The unboxing video should:

• Start before opening the package.
• Clearly show the outer packaging.
• Show the shipping label/order label where reasonably possible.
• Show any visible damage to the package.
• Continue continuously until the package is completely opened.
• Show the product, accessories, documents, seals, packaging material, and other contents received.
• Clearly show any damage, defect, missing item, wrong product, or other issue.

Important:

The unboxing video should be continuous and uninterrupted.

The video should not be:

• Paused during the unboxing process
• Cut or edited
• Manipulated
• Joined together from multiple separate recordings
• Modified in a way that makes the original unboxing sequence unclear

Customers are strongly advised to keep the original unedited video until the return/refund claim has been completely resolved.

Where an unboxing video is specifically required for a particular product/category, failure to provide the required video may affect Vidhyant Mart's ability to verify the claim and may result in the claim being declined where the video is reasonably necessary to establish the condition of the package or product.

However, the requirement will be applied subject to applicable consumer rights and the circumstances of the particular case.

5. Damaged Package at Delivery

If the outer package appears:

• Torn
• Opened
• Wet
• Crushed
• Tampered with
• Broken
• Otherwise visibly damaged

the customer should, where reasonably possible:

1. Take photographs/videos of the package before opening it.
2. Record the complete unboxing process.
3. Report the issue to Vidhyant Mart within the applicable return/refund period.
4. Keep the original packaging and all materials until the claim is resolved.

Where a courier or delivery partner provides an option to report visible package damage at delivery, customers are advised to report it immediately.

6. Product Condition for Return

Unless otherwise specified for a particular product, the product requested for return should generally be:

• Unused or in the condition required by the applicable return policy.
• Complete with all accessories.
• Accompanied by applicable manuals, warranty cards, tags, labels, boxes, and packaging.
• Free from customer-caused damage.
• Returned with any promotional/free items supplied with the order, where applicable.

Products that have been damaged, altered, misused, modified, washed, installed incorrectly, or otherwise used contrary to the manufacturer's instructions may not qualify for return or refund.

Product-specific conditions may apply.

7. Non-Returnable / Non-Refundable Products

Certain products may not be eligible for return or refund because of their nature, hygiene requirements, perishability, safety considerations, customization, or other applicable conditions.

Examples may include, depending on the product:

• Perishable food/grocery products
• Certain opened food products
• Personal care/cosmetic products after opening
• Hygiene-sensitive products
• Customized or personalized products
• Certain sealed products after the seal is opened
• Certain intimate/personal-use products
• Products specifically marked as non-returnable
• Products where the manufacturer/seller does not permit return
• Other products for which return restrictions are clearly disclosed before purchase

The applicable product page should be checked before placing an order.

8. Wrong, Damaged, Defective or Missing Product

If you receive a wrong, damaged, defective, incomplete, or missing-item order, please contact Vidhyant Mart as soon as possible and within the applicable return/refund period.

Please provide:

• Order number
• Registered mobile number/email
• Reason for the claim
• Photographs of the product
• Photographs of the packaging
• Unboxing video, where required/applicable
• Any other information reasonably required to verify the claim

Vidhyant Mart may review the claim and may request additional information, photographs, videos, serial numbers, product labels, or other evidence where necessary.

9. Return Request Process

Customers can initiate a return/refund request through the available return request option on the website or by contacting customer support.

The general process is:

Step 1: Submit the return/refund request within the applicable return period.

Step 2: Provide the order number and reason for the request.

Step 3: Upload photographs/videos or other supporting information where requested.

Step 4: Vidhyant Mart reviews the request.

Step 5: If approved, return pickup or another applicable return method may be arranged.

Step 6: The returned product may be inspected after receipt.

Step 7: If the claim is approved after verification, the applicable replacement or refund process will be initiated.

10. Return Pickup

Where return pickup is available, Vidhyant Mart or its logistics/fulfilment partner may arrange pickup from the customer's address.

Pickup availability may depend on:

• Customer location
• Product category
• Product size/weight
• Courier availability
• Seller/manufacturer requirements
• Nature of the return

In some cases, the customer may be required to follow an alternative return procedure.

11. Return Inspection

Returned products may be inspected to verify:

• Product identity
• Product condition
• Serial number/IMEI, where applicable
• Accessories and components
• Packaging
• Damage or defect
• Signs of misuse or alteration
• Whether the returned product corresponds to the product originally supplied

Approval of a return request does not automatically guarantee a refund. The final resolution may depend on the verification/inspection of the returned product and the applicable product-specific policy.

12. Replacement

Where replacement is available, Vidhyant Mart may provide a replacement instead of a refund.

Replacement may be subject to availability of the same product, model, size, colour, variant, or other specifications.

If the same product is unavailable, Vidhyant Mart may, where appropriate, offer another resolution such as a refund or another available option.

13. Refund

If a refund is approved, the refund amount will generally be processed to the original payment method or through another appropriate payment mechanism, subject to applicable payment-provider processes.

Payments made through Razorpay may be refunded through the applicable payment/refund process.

The time taken for the amount to appear in the customer's bank account, card account, or payment account may depend on the payment provider, bank, card network, or other financial institution.

14. Refund Amount

Depending on the circumstances of the return, the refund may include the eligible amount paid for the product.

Shipping, delivery, handling, convenience, or other charges may be treated according to the applicable product policy, reason for return, and applicable law.

Where the product is found to be defective, damaged, incorrect, or materially different from what was ordered, the applicable resolution will be determined based on the circumstances and applicable requirements.

15. Refund for Failed or Cancelled Orders

If payment has been successfully received but the order cannot be fulfilled or is cancelled by Vidhyant Mart for an eligible reason, the applicable amount may be refunded to the original payment method.

If a payment was deducted but the order was not successfully created due to a technical/payment issue, the transaction may be processed according to the payment gateway/bank settlement and refund process.

16. Customer-Initiated Cancellation

Customers should request cancellation as soon as possible after placing an order.

Cancellation may not be possible after an order has been processed, packed, dispatched, or otherwise handed over for fulfilment.

If cancellation is not possible, the customer may need to follow the applicable return/refund process after delivery, where return eligibility exists.

17. Refund Processing Time

Once a refund is approved, Vidhyant Mart will initiate the applicable refund process.

The actual credit time may vary depending on:

• Razorpay/payment gateway
• Bank
• Credit/debit card issuer
• UPI provider
• Payment network
• Other financial institutions

Vidhyant Mart cannot guarantee the exact time required by a third-party bank or payment provider to reflect the refunded amount.

18. Products Received Without Required Accessories

If a product is received without an accessory, component, manual, warranty card, promotional item, or other included item, customers should report the issue within the applicable return/refund period.

Photographs and an unboxing video may be requested to help verify the claim.

19. Warranty-Related Issues

Some products may carry a manufacturer/seller warranty.

For warranty-covered issues, customers may be required to contact the manufacturer/service centre directly or follow the warranty process specified for the product.

A warranty claim is different from a return/refund request.

The applicable warranty terms shown on the product page or supplied with the product will apply.

20. Return Shipping Charges

Return shipping charges, where applicable, may depend on the reason for return and the product-specific policy.

For example, where the product is verified to be defective, damaged in transit, incorrect, or materially different from the order, the applicable return shipping treatment may differ from a customer-requested return for another reason.

21. Fraudulent or Abusive Return Requests

Vidhyant Mart reserves the right to review suspicious or potentially fraudulent return/refund requests.

This may include cases involving:

• Repeated false claims
• Product swapping
• Returning a different product
• Returning a used/damaged product that was not originally received in that condition
• Manipulated photographs/videos
• Misrepresentation of product condition
• Repeated abuse of the return/refund process

Where permitted by applicable law, appropriate action may be taken against fraudulent or abusive activity.

22. Return Request Does Not Mean Automatic Approval

Submitting a return/refund request does not mean that the request has automatically been approved.

The request may be reviewed based on:

• Product eligibility
• Return window
• Reason for return
• Evidence provided
• Product condition
• Unboxing video, where applicable
• Inspection results
• Product-specific terms
• Applicable law

The customer will be informed of the applicable resolution.

23. Product-Specific Return Policies

Because Vidhyant Mart sells products across multiple categories, return conditions may differ from one product to another.

Customers should always check:

• Product page
• Return eligibility
• Return window
• Replacement availability
• Refund conditions
• Warranty information
• Non-returnable conditions

before placing an order.

Where a product-specific policy conflicts with a general statement in this Return & Refund Policy, the product-specific condition will apply to the extent permitted by applicable law.

24. Changes to This Return & Refund Policy

Vidhyant Mart may update this Return & Refund Policy from time to time to reflect changes in products, services, operational processes, payment/logistics arrangements, or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

25. Contact Us

For return, replacement, or refund-related queries:

Vidhyant Mart
Operated by: Vidha Bai

Email: vidhyantmart@gmail.com
Phone/WhatsApp: 8982963309 / 9981023823

Business Address:
Ward 17, Baijnath Dham, Baijnath Road,
Behind Jail, Agar Malwa,
Madhya Pradesh, India

Customers should include their Order ID in return/refund communications wherever possible.

Important: This policy is a business-use draft and should be reviewed against the specific products you sell and applicable Indian consumer/e-commerce requirements before publishing. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce goods/services and contain provisions concerning returns/refunds in specified circumstances.