Privacy Policy

Effective Date: 24 September 2026
Last Updated: 24 September 2026

Vidhyant Mart (“Vidhyant Mart”, “we”, “us”, or “our”) is the e-commerce brand operated by Vidha Bai. We operate the website vidhyantmart.com and provide online shopping and related services for customers and businesses, including products across categories such as grocery, food and household products, electronics, appliances, fashion, clothing, toys, gadgets and other consumer products.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, make a payment, communicate with us, or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain consent through an appropriate notice or consent mechanism.

1. Information About Us

Business / Legal Name: Vidha Bai
Brand Name: Vidhyant Mart
Website: vidhyantmart.com
Business Address: Ward 17, Baijnath Dham, Baijnath Road, Behind Jail, Agar Malwa, Madhya Pradesh, India
Email: vidhyantmart@gmail.com
Contact Numbers: +91 89829663309 / +91 9981023823

For privacy-related questions, requests or concerns, you may contact us at:

Email: vidhyantmart@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

2.1 Account and Registration Information

When you create an account, we may collect:

• Full name
• Email address
• Mobile number
• Password and account authentication information
• Other information that you voluntarily provide during registration

Your account password is handled using the security mechanisms provided by our website technology. We do not intend to store passwords in plain-text form.

2.2 Address and Order Information

When you purchase products or otherwise use our services, we may collect:

• Shipping address
• Billing address
• House/building details where provided
• City, state and country
• Pincode
• Contact information required for delivery
• Order details
• Products purchased
• Order amount and applicable charges
• Order status
• Delivery and fulfilment information
• Refund or cancellation information

2.3 Business and B2B Information

Because Vidhyant Mart may provide both B2C and B2B services, business customers may voluntarily provide:

• Business/company name
• Business contact information
• GSTIN or other tax/business information, where applicable
• Bulk-order information
• Business purchase requirements
• Other information required to process a business enquiry or order

We only request information that is relevant to the applicable service or transaction.

2.4 Wishlist, Reviews and Customer Communications

We may collect information that you provide when you:

• Add products to your wishlist
• Submit product reviews or ratings
• Contact customer support
• Submit enquiries
• Send messages or complaints
• Communicate with us regarding an order
• Provide feedback

2.5 Technical and Usage Information

When you visit or use our website, certain technical information may be collected automatically by the website, hosting environment, security systems, analytics tools or similar technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages or sections visited
• Referring website or page
• Website interaction and usage information
• Technical logs and security-related information

This information may be used to maintain website functionality, security, performance and analytics.

3. Cookies and Similar Technologies

Vidhyant Mart may use cookies and similar technologies.

Cookies are small pieces of information stored by a website in your browser or device. They may help us:

• Maintain login and user sessions
• Keep products in your shopping cart
• Maintain website security
• Remember certain preferences
• Improve website functionality
• Understand website usage
• Support analytics and marketing activities where such technologies are enabled

Some cookies may be necessary for the website to function properly and may be used automatically by the Drupal-based website infrastructure.

We may also use analytics and advertising technologies, including technologies provided by third parties such as Google and Meta, where enabled on our website.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Location Information

Vidhyant Mart may provide a feature that allows you to share your current location through your browser or device.

We may request access to your device's location information through browser-based geolocation technology only when you choose to provide permission.

Location information may be used for purposes such as:

• Helping identify or populate your delivery location
• Helping identify your area or pincode
• Improving delivery address accuracy
• Supporting delivery-related functionality

Vidhyant Mart does not intend to access precise device location without the relevant browser/device permission.

If you do not grant location permission, you may continue to provide your delivery address and pincode manually where the website functionality allows it.

5. How We Use Your Information

We may use the information collected for the following purposes:

Account Management

• Creating and managing your account
• Authenticating your login
• Maintaining account security
• Providing account-related services

Order Processing

• Processing and confirming orders
• Processing payments
• Preparing and fulfilling orders
• Arranging delivery
• Providing order updates
• Handling cancellations, returns and refunds

Customer Support

• Responding to enquiries
• Resolving complaints
• Providing order assistance
• Communicating about products or services you have requested

Website Operation

• Maintaining and improving the website
• Maintaining shopping cart and session functionality
• Detecting and preventing fraud or misuse
• Maintaining website and account security
• Troubleshooting technical issues

Analytics and Improvement

Where enabled, we may use analytics information to understand website usage, improve our services, understand customer behaviour and improve website performance.

Marketing and Advertising

We may use information and permitted tracking technologies for advertising and marketing purposes where applicable and where permitted by law.

At present, Vidhyant Mart does not represent that it conducts regular email or SMS marketing.

We may introduce additional marketing channels, such as WhatsApp communications, in the future. Where required, appropriate consent, opt-out or preference mechanisms will be provided.

6. Payment Information

Vidhyant Mart currently uses Razorpay as a payment gateway for online payments.

Available online payment methods may include:

• UPI
• Debit cards
• Credit cards
• Net banking
• Other payment methods made available through the payment gateway from time to time

Payment information such as card details and CVV are entered through the payment gateway's payment interface and are not intended to be stored by Vidhyant Mart in its Drupal website database.

Payment processing is subject to the applicable terms, privacy practices and security mechanisms of the relevant payment service provider.

Cash on Delivery (COD) is currently not available. If COD or any other payment method is introduced in the future, the relevant website information and policies may be updated accordingly.

7. Sharing of Information With Third Parties

We may share information with third parties where reasonably necessary to provide our services, process transactions, fulfil orders, maintain our website, provide customer support, comply with legal obligations or perform other legitimate business functions.

Depending on the service, these third parties may include:

Payment Service Providers

We use Razorpay for payment processing.

Information necessary to process a transaction may be shared with the payment service provider.

Delivery and Logistics Providers

We may share necessary information such as:

• Customer name
• Mobile number
• Shipping address
• Pincode
• Order details

with logistics, courier, fulfilment or delivery service providers for the purpose of delivering your order.

Sellers, Suppliers and Fulfilment Partners

Depending on the product and fulfilment arrangement, necessary order and delivery information may be shared with relevant sellers, suppliers, manufacturers or fulfilment partners involved in processing or delivering an order.

Such sharing is limited to information reasonably necessary for the applicable service.

Analytics and Advertising Providers

Where enabled, we may use services such as:

• Google Analytics
• Google Ads
• Meta/Facebook technologies
• Instagram-related technologies

These services may collect or process certain technical, usage or advertising-related information according to their respective policies and configurations.

Technology and Service Providers

We may use third-party software, Drupal modules, hosting providers, APIs, security services and other technology providers necessary to operate and maintain our website.

8. We Do Not Sell Your Personal Information

Vidhyant Mart does not intend to sell your personal information to third parties as a standalone commercial product.

We may, however, share necessary information with service providers, payment processors, logistics providers, fulfilment partners, technology providers, analytics/advertising services and other parties where reasonably necessary for providing our services, operating our business, complying with legal obligations or otherwise as permitted by applicable law.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Security measures may include:

• Secure website infrastructure
• Access controls
• Authentication mechanisms
• Password protection and secure password handling
• Security monitoring
• Regular technical maintenance
• Appropriate controls for third-party services

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Maintaining your account
• Processing and fulfilling orders
• Providing customer support
• Managing returns and refunds
• Maintaining business and transaction records
• Preventing fraud and misuse
• Resolving disputes
• Meeting legal, regulatory, tax, accounting or other applicable obligations

If you delete your account, we may delete or anonymise personal information that is no longer reasonably required.

However, certain information, including transaction, invoice, payment, tax, accounting, fraud-prevention or dispute-related records, may need to be retained for a longer period where required or reasonably necessary for legal or legitimate business purposes.

11. Account Deletion

Vidhyant Mart may provide customers with the ability to delete their account directly through their account settings or other available account-deletion functionality.

Account deletion may result in the removal or deactivation of information associated with the account, subject to applicable legal, regulatory, accounting, tax, security, fraud-prevention and dispute-resolution requirements.

Where certain information must be retained, such information may be retained for the applicable period and used only for the relevant lawful purpose.

12. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to:

• Access information associated with you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to applicable exceptions
• Withdraw consent where processing is based on consent
• Raise a complaint or grievance regarding the handling of your personal information
• Manage certain communication or marketing preferences

You may contact us at vidhyantmart@gmail.com to make a privacy-related request.

Where applicable, we may need to verify your identity before processing a request.

13. Marketing Communications

At present, Vidhyant Mart does not represent that it sends regular promotional communications through email or SMS.

In the future, we may introduce marketing communications through channels such as WhatsApp or other platforms.

Where applicable, we will provide appropriate consent, preference or opt-out mechanisms and will process such communications in accordance with applicable law.

You may contact us if you wish to raise a concern regarding promotional communications.

14. Children's Privacy

Vidhyant Mart does not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If we become aware that personal information has been collected in circumstances where such collection is not permitted, we may take reasonable steps to address the situation in accordance with applicable law.

15. Third-Party Websites and Services

Our website may contain links, integrations or references to third-party websites and services, including payment, logistics, analytics, advertising or other service providers.

This Privacy Policy applies to information processed by Vidhyant Mart through our website and services.

Third-party websites and services operate under their own privacy policies and terms. We encourage users to review the applicable privacy policies of such third parties.

16. Business and Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws, regulations or legal processes
• Respond to lawful requests from government authorities
• Protect the rights, property or safety of Vidhyant Mart, customers or others
• Detect, prevent or investigate fraud, security incidents or unlawful activities
• Enforce our terms, policies or agreements
• Resolve disputes

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business
• New products or services
• Changes to our website
• New technology or third-party services
• Changes in applicable laws or regulations
• Changes in our data-processing practices

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Vidhyant Mart
Legal Business Name: Vidha Bai
Address: Ward 17, Baijnath Dham, Baijnath Road, Behind Jail, Agar Malwa, Madhya Pradesh, India
Email: vidhyantmart@gmail.com
Phone: +91 89829663309 / +91 9981023823

We will review and respond to privacy-related requests in accordance with applicable law and the nature of the request.

19. Consent and Acknowledgement

By creating an account, placing an order or using features of the Vidhyant Mart website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires specific consent for a particular processing activity, Vidhyant Mart will seek such consent through an appropriate notice or consent mechanism.

You may contact us at vidhyantmart@gmail.com regarding privacy-related questions, requests or concerns.

Last Updated: 24 September 2026